John R. Isaac
I’m back from traveling/training out of state and want to let you know how much I appreciated your great service and quality product.
There’s a theory called the “Quality Triangle.” The three points of the triangle are: “Speed,” “Quality,” and “Low Price.” The theory is you can’t have more than two out of three. In theory, if you get speed and quality you lose low price. If you get low price and quality, you forfeit speed.
Well, you folks defied the “Quality Triangle” by delivering a quality product, amazingly fast, and at a low price. Oh, and did I mention you were very pleasant and attentive to me as your customer? Wow!
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