Pat, I’m a big believer in giving credit when credit’s due and have to tell you that the Ranger Team of Adam, Alexa and Aaron are, pardon the pun, Triple-A in customer service! I’ve done clients’ commercial printwork for 30 years, most locally, and the service I get from your team is as good or better than the local shops I’ve dealt with over the years. Your A-team is friendly, helpful, not rushed and responsive. In my most recent corporate position I led a global initiative to improve customer service by 62,000 employees and I know that the secret is to give your teams the tools and authority to delight customers, then get out of the way! They truly reflect well on CustomPrintingServices as an organization and its management.
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