Dear Silver Team and CustomPrintingServices.co.uk management,
I still can’t believe you were able to deliver our tavern newsletter to the Chamber of Commerce by 10 a.m. June 30 when I didn’t give you the file till June 26. I had been on schedule to meet a July 7 deadline when I got a call from the Chamber saying they had to have our newsletter by June 30 or July 1 at the latest instead due to a business-related development on their end. I was stunned. We have to mail our newsletter as an insert in their newsletter because it costs a mere $175 to reach 1300 people. If we had to mail it ourselves it would cost more than $1,000, which we can’t afford.
In a panic, I called the Silver Team and explained what had happened with little hope of receiving good news. But Terra patiently listened, calmed me down and figured out how to deliver Tavern Times to the Chamber on July 1. I happily called the Chamber back to inform them only to be told that now they had to have it by the morning of June 30. I couldn’t believe it. With a heavy heart I called the Silver Team to explain the latest development. Brian was the unlucky recipient of my frantic call and was soothing and optimistic as he figured out how to meet the newest challenge without busting our budget.
Our newsletter arrived at 9:28 a.m. on June 30, ahead of the 10 a.m. deadline. The Silver Team kept me posted via email about the delivery so I could monitor it. Both Terra and Brian figured out how to help me while carefully considering the high costs of faster delivery and rush charges. Both immediately went into “we can make this happen” mode with professionalism and empathy. Plus, I had technical problems when I initially submitted the file and needed some hand-holding at that point. I think it was Terra who helped me with the Quark pdf option settings.
Bottom line: you have my business from now on. In the past I would often get Tavern Times printed locally to save time but I’ve been dazzled by your customer service and empathy with this issue. The Silver Team was so nice to me when I was under a lot of pressure, and I’ll never forget how they came through for me. No offense to your gold team, but the silver team is worth its weight in gold to me. Many, many thanks to all of you for coming to my rescue.
Your email address will not be published. Required fields are marked *
Your review *
Save my name, email, and website in this browser for the next time I comment.